Privacy Policy

Introduction

At CrystalGrid Analytics LLC (“CrystalGrid,” “we,” “us,” or “our”), your privacy and the security of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. It also outlines your data protection rights and how to exercise them.

This Policy applies to all personal information processed by CrystalGrid Analytics LLC, headquartered at 650 Montgomery Street, San Francisco, CA 94016, United States. If you have any questions, you may contact our Data Protection Officer (DPO) at privacy@crystalgrid.io.

Collection of Personal Data

We collect personal data when you voluntarily provide it to us, such as when you fill out contact forms, request a demo, subscribe to newsletters, or otherwise communicate with us. This may include:

• Full name
• Company name
• Email address
• Phone number
• Job title or role
• Message content or inquiries

In addition, we automatically collect certain technical data when you interact with our website, such as:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages viewed and time spent
• Referring URLs

Legal Bases for Processing (GDPR / applicable data-protection law in Australia)

We process your personal data based on the following legal bases:

• Consent: Where you have given us clear permission to process your data for a specific purpose, such as receiving marketing emails.
• Contractual necessity: When processing is required to fulfill a contract with you or to take steps at your request before entering a contract.
• Legitimate interests: To support our business operations and improve our services, provided these interests are not overridden by your rights and freedoms.
• Legal obligation: When we are required to comply with applicable laws or regulatory requirements.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies may be categorized as:

• Essential cookies: Necessary for website functionality and security.
• Analytics cookies: Help us understand how users interact with our site.
• Marketing cookies: Used to deliver relevant content and advertising.

You can manage your cookie preferences via your browser settings or through our cookie consent manager.

Marketing and Analytics

With your consent, we may use your personal data to send you promotional communications about our services, updates, or events. You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the footer of our emails or by contacting us directly.

We use analytics tools such as Google Analytics to collect information about your use of our website. These tools use cookies to gather data such as pages visited, time spent, and interactions. This helps us improve site performance and user experience.

Disclosure to Third Parties

We do not sell, rent, or trade your personal data. We may share your data with:

• Trusted service providers who assist us in operations (e.g., cloud hosting, customer support, analytics)
• Legal authorities when required by law or to protect our rights
• Successors in case of merger, acquisition, or restructuring

All third-party processors are contractually required to protect your data and use it only for the intended purposes.

Data Storage and Security

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse. These include:

• End-to-end encryption of data in transit and at rest
• Access controls and authentication protocols
• Regular security assessments and vulnerability scans
• Data minimization and retention policies

Data is stored on secure servers located in the United States and may be accessed by authorized personnel only. We retain your data only as long as necessary to fulfill the purposes outlined in this policy.

User Rights and How to Exercise Them

Under applicable data protection laws (such as the GDPR and Australian Privacy Act), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Data portability – receive your data in a structured, commonly used format

To exercise these rights, contact our DPO at privacy@crystalgrid.io. We will respond within 30 days or as required by law.

Links to Third-Party Resources

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies before providing any personal data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of the policy and notify you as appropriate.

Continued use of our services after changes are made constitutes acceptance of the updated policy.

Contact for Data-Protection Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
CrystalGrid Analytics LLC
650 Montgomery Street
San Francisco, CA 94016
Email: privacy@crystalgrid.io